FAQ

I would like to update my FíRIN 20mm F2 FE AF firmware / How can I be sure my FíRIN 20mm F2 FE AF have the most recent firmware installed?

You can confirm whether your FíRIN requires a firmware update or not by checking the lens current firmware version through your camera setting menu.

Menu → Setup → [Version]*

Your Sony camera screen will show you the current firmware version of your camera and attached lens
as in the example below:

Body: ILCE-7???
Ver. 1.01
Lens
Ver.02

Lens version.02 is the newest firmware update (December 2018).

Note: the setup page is usually the last tab in Sony cameras' setting menu. Should you have any issues in finding the Setup menu, please consult the instruction manual of your Sony camera body.

Will my Tokina lens work with my Canon EOS R camera?

Please find our official announcement about compatibility between Tokina lenses and Canon EOS R cameras here.

Will my Tokina lens work with my Nikon Z7 camera?

Please find our official announcement about compatibility between Tokina lenses and Nikon Z7 mount cameras here.

Will my Tokina lens work with my camera?

Please find the Tokina "Lens-Camera compatibility chart" here.

If you camera is not currently listed, please contact our customer service.

My lens shows some defects that are not caused by any accidental shock or external factors.

Please contact the store you bought the lens from and be ready to provide your receipt and warranty card. Alternatively you can contact our official distributor in your country.

Please note that, in most cases, warranty is valid only within the country you bought your lens in.

I accidentally dropped my lens and would like to have it repaired.

Please contact our official distributor in your country for more information.

I lost my lens front cap/rear cap/ lens hood, where can I get another one?

Please contact our official distributor in your country for information on authorized dealers and retailers.

I would like to know if my old Tokina lens will be compatible with new cameras.

Unfortunately we cannot guarantee for compatibility with discontinued lenses.

I would like to repair my Tokina lens: can you ship me the parts/service manual?

We do not provide service manual or spare parts to end-users. Please contact our official distributor in your country for more information on repairs.

I would like to become a Tokina ambassador / I would like to have my project or event sponsored by Tokina.

Please use the dedicated form at the bottom of our ambassador webpage.

All propositions and information from you as an aspiring ambassador will be carefully considered and we will definitely contact you in case your proposition will meet our requests or our projects will match your skills.

I want to inquiry about Tokina cinema lenses.

Please directly contact Tokina Cinema Support Team here.

I want to inquiry about Tokina CCTV lenses.

Please directly contact Tokina CCTV Lenses Support Team here.

I have a different question from those above.

Please fill the contact form here. Our Tokina Support Team is ready to answer your questions.